920-173 Exam

Free 920-173 Demo Download

PassQuick offers free demo for Other Nortel Certification 920-173 exam (Nortel Contact Center Rls. 7.0 Technical Support). You can check out the interface, question quality and usability of our practice exams before you decide to buy it. We are the only one site can offer demo for almost all products.

Download 920-173 Practice Exams Pdf

Download 920-173 Exam: Testing Engine

920-173 Exam Study Guide:

920-173 exam is regarded as one of the most favourite Other Nortel Certification certifications. Many IT professionals prefer to add 920-173 exam among their credentials. PassQuick not only caters you all the information regarding the 920-173 exam but also provides you the excellent 920-173 study guide which makes the certification exam easy for you.

PassQuick 920-173 Study Guide Contents:

PassQuick 920-173 study guide covers all the exam objectives to pass 920-173 exam. It includes 920-173 practice test, 920-173 braindumps, free 920-173 demo. you can free download PassQuick 920-173 demo now.

PassQuick 920-173 Feature:

* High quality - High quality and valued for the 920-173 Exam: 100% Guarantee to Pass Your 920-173 exam and get your Other Nortel Certification certification.
* Authoritative - Authoritative study guide with complete details about 920-173 exam.
* Cheaper - Our PassQuick products are cheaper than any other website. With our completed Other Nortel Certification resources, you will minimize your Other Nortel Certification cost and be ready to pass your 920-173 exam on Your First Try, 100% Money Back Guarantee included!
* Free - Try free Other Nortel Certification demo before you decide to buy it in http://www.passquick.com .

PassQuick 920-173 Guaranteed:

By purchasing our 920-173 exam, you will have all that is necessary for completing the 920-173 exam with all 920-173 study guide that is always up to date. You will receive the highest quality and support with PassQuick customer service (live chat) that will fulfill all of your certification needs. After you purchase our product, we will offer free update in time for 90 days.Purchase our 920-173 study guide today, simply put, PassQuick is your key to opening up new doors for a brighter future!
　
　
Exam : Nortel 920-173
Title : Nortel Contact Center Rls. 7.0 Technical Support


1. While the Call Presentation option "After Call Break for N seconds" (break time) is in effect, which event can cancel the break time?
A. An agent is reserved for an NACD call by the switch.
B. An agent can put directory number calls on hold for incoming ACD calls.
C. A break time between calls has been allowed and the agent returns from walk away.
D. A break time between calls has been allowed and the agent releases an individual DN call.
E. A break time between calls has been allowed and the caller abandons the call when on an agent set.
Answer: A

2. In Contact Center Manager Administration (CCMA) Rls. 7.0, which element can be configured on the Configuration component?
A. Global Settings
B. Users
C. Agents
D. Partitions
Answer: A

3. If a call reaches the end of script execution and has not been routed to a skillset, to where does the system route the call?
A. Default_NACD
B. Default_Route
C. Default_Agent
D. Default_Skillset
Answer: D

4. In a deployed Contact Center Rls. 7.0 network with several sites, which condition will occur if the Network Control Center (NCC) server experiences a hardware failure that drops the server from the network?
A. all call routing and call processing in the network will stop
B. calls are routed between sites but no network call-by-call data will be transferred to the NCC
C. calls will not be routed between sites in the network
D. the Contact Center Manager Servers at each site in the network will also fail
Answer: B

5. A Contact Center Manager Administration (CCMA) user is also a supervisor. You want to ensure that the supervisor automatically sees only his/her agents in the following:
Historical reports
Real-time displays
Contact Center Manager Server
How can this be done most effectively?
A. Configure a standard partition.
B. Configure a user-defined partition.
C. The supervisor will automatically see all of the agents.
D. Link the CCMA user to the supervisor in the reporting agents partition.
Answer: D

6. In Contact Center Manager Server (CCMS) Rls. 7.0, which set of options specifies how statistics are treated in reports and real-time displays?
A. Activity codes
B. Call Presentation Class
C. Skillset Assignment
D. Threshold Class
Answer: D