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Exam : IBM 000-010
Title : Fundamentals of Applying Tivoli Service Mgmt Solution 2008


1. In which phases are most requirements discovered and defined?
A. Initiating and Planning
B. Initiating and Execution
C. Planning and Execution
D. Initiating and Monitoring/Controlling
Answer: A

2. Which condition should be met in order for Maximo to generate a work order from a Preventative Maintenance (PM) based on an asset?
A. PM status is ACTIVE and Item status is ACTIVE.
B. PM status is COMPLETE and Asset status is READY.
C. PM status is ACTIVE and Asset status is OPERATING.
D. PM status is APPROVED and Item status is APPROVED.
Answer: C

3. Despite low resource CPU utilization, many organizations suffer application outages and service degradation when the demand on the critical infrastructure components is overwhelming.
Which Tivoli product provides a formal way to gather data, and analyze, model and approve utilization management activities?
A. IBM Tivoli Configuration Manager
B. IBM Tivoli Capacity Process Manager
C. IBM Tivoli Business Systems Manager
D. IBM Tivoli Change and Configuration Management Database
Answer: B

4. Click the Exhibit button.
Based upon the scenario in the exhibit, which statement best matches the customer's Goals in relation to IT and Enterprise Asset Management?
A. Golden Bank needs baseline historical data for comparison purposes.
B. Golden Bank will convert our business processes to an ITIL framework.
C. Golden Bank will be recognized as the best international consumer bank.
D. Golden Bank has total commitment to providing their customers increasingly better service.
Answer: B

5. Which Maximo application is used to generate an emergency type work order after the meter-based Oil Analysis indicates a problem with the turbine?
A. Quick Reporting
B. Service Request
C. Condition Monitoring
D. Meter-based Work Order
Answer: C

6. A company's Change Advisory Board approves a change that requires the upgrade of a particular software within the infrastructure.
Now that the Change Management process is at an end, which process needs to be engaged to ensure that the change is executed?
A. Release Management
B. Problem Management
C. IT Continuity Management
D. Configuration Management
Answer: A